Last updated: September 5, 2025
We collect information you provide directly to us, such as when you create an account, make a purchase, register a product, submit a support request, subscribe to a newsletter, or participate in promotions and surveys. This may include your name, shipping and billing addresses, email address, phone number, payment details (processed by our PCI‑compliant partners), and any messages or attachments you share with our team. We may also collect technical data automatically when you interact with our website, such as IP address, device identifiers, browser type, referring/exit pages, approximate location, and information about how you navigate our pages. Where permitted by law, we may link this usage information with your account to help us personalize experiences, prevent fraud, and troubleshoot issues more efficiently. If you sign in or interact via third‑party services (e.g., social sign‑in), we may receive certain profile or token data as authorized by you and that platform’s settings. We minimize what we collect to what is necessary and proportionate for providing and improving our services.
We use your information to operate, maintain, and continually improve our offerings, including processing orders and payments, shipping products, registering warranties, providing customer support, and honoring your communication preferences. We analyze aggregated activity to understand feature usage and to guide product development, performance tuning, and quality assurance. We also use information to detect, investigate, and prevent security incidents, abuse, or fraudulent activity, and to comply with legal obligations, tax requirements, and accounting standards. With your consent, we may send marketing communications or personalized recommendations based on your interests and prior interactions, and you may opt out at any time. When we test new features, we apply technical and organizational safeguards—like pseudonymization—so experiments do not expose sensitive data beyond what is necessary for evaluation.
We do not sell your personal information. We may share limited information with trusted service providers who help us deliver our services—for example, payment processors, shipping carriers, cloud hosting providers, analytics tools, customer support platforms, and email delivery vendors. These partners are contractually obligated to process your data only on our instructions, to apply appropriate security controls, and to delete or return your data after providing services. We may also disclose information when required by law, court order, or lawful request from government authorities, or to protect our rights, property, customers, and the safety of others. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred under appropriate confidentiality protections; we will notify you of any material changes to ownership or control affecting your data.
We employ a layered security approach that includes encryption in transit (TLS), hardened infrastructure, role‑based access controls, logging and monitoring, periodic vulnerability scanning, and secure software development practices. Where practical, we follow the principle of least privilege and segregate environments to reduce risk. We also review our vendors’ security practices and require appropriate contractual safeguards when they process data on our behalf. Despite these measures, no method of transmission or electronic storage is completely secure. We encourage you to use strong, unique passwords, enable multifactor authentication where available, keep your software up to date, and promptly notify us if you suspect unauthorized activity related to your account.
Depending on your location, you may have rights to access, correct, update, port, restrict, or delete personal information we hold about you, as well as to object to certain processing activities (such as direct marketing). Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. We will verify requests to protect your privacy and may ask for additional information to confirm your identity. Please note that legal or contractual obligations may require us to retain certain records (for instance, tax and transaction data) for a defined period. We aim to respond to requests within the timelines required by applicable law and will explain our decisions if we cannot fully comply.
If you have questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us at info@grindmixpro.shop or +1 (905) 678-2324. When reaching out, do not include sensitive financial information or passwords. If your inquiry relates to a specific order or account, providing your order number or registered email helps us locate your record more quickly. We strive to address all inquiries promptly and transparently and may update this policy from time to time to reflect changes in our practices, legal requirements, or new features—we will post updates on this page and adjust the “Last updated” date accordingly.